Activity Performance Evaluation

The National Diet Library (NDL) reflects the results of assessment, analysis, and evaluation of its own activities (services and operations) into future planning and activities. This Activity Performance Evaluation system is intended to help achieve "National Diet Library, Vision 2021–2025: The Digital Shift at the National Diet Library" (hereinafter referred to as "Vision 2021-2025"). Also, we have adopted a Plan-Do-Check-Act management cycle, through which we work continuously to improve our services and operations in fulfilling our responsibility to provide the nation with information on Activity Performance Evaluation.

[Activity Performance Evaluation schema]

Each fiscal year, the NDL formulates the framework for the Activity Performance Evaluation based on the purpose of Vision 2021-2025. After the fiscal year ends, we comprehensively evaluate the status considering the trends and targets reached for quantitative indicators, as well as the state of implementation of each activity.

• Activity Performance Evaluation in FY2023
• Framework for Activity Performance Evaluation in FY2024 (Japanese text only) (PDF: 512KB)

The NDL has been running the evaluation system for service improvement since FY2004. The system underwent revision in FY2007-2008 and became the Activity Performance Evaluation.

• FY2022
  Activity Performance Evaluation in FY2022
• FY2021
  Activity Performance Evaluation in FY2021
• FY2020
  Midterm Comprehensive Evaluation
• FY2019
  Midterm Provisional Evaluation
• FY2018
  Activity Performance Evaluation in FY2018
• FY2017
  Activity Performance Evaluation in FY2017
• FY2016
  Activity Performance Evaluation in FY2016
• FY2015
  Activity Performance Evaluation in FY2015
• FY2014
  Activity Performance Evaluation in FY2014
• FY2013
  Activity Performance Evaluation in FY2013
• FY2012
  Priority Objectives and their Evaluation
• FY2011
  FY 2011 progress report (PDF: 1.11MB)
  Priority Objectives and their Evaluation
  (*)The NDL published the "FY 2011 progress report", based on the findings of the annual performance evaluation.
• FY2010
  Priority Objectives and their Evaluation
• FY2009
  Priority Objectives and their Evaluation
• FY2008
  Priority Objectives and their Evaluation
  Service Standards and their Evaluation(*)
  (*)We replaced Service Standards with Service Performance Indicators which show the performance of library services to users since FY2009.
• FY2007
  Priority Objectives and their Evaluation
  Service Standards and their Evaluation
• FY2006
  Priority Objectives and their Evaluation
  Service Standards and their Evaluation
• FY2005
  Priority Objectives and their Evaluation
  Service Standards and their Evaluation
• FY2004
  Priority Objectives and their Evaluation
  Service Standards and their Evaluation

To ensure objectivity and neutrality of the evaluation and to properly reflect the results in the activities of the NDL, we have relied on the Expert Council on Evaluation to serve as an external watchdog since FY2009.

• FY2024
  Proceedings summary for 1 July 2024 (Japanese text only)
• FY2023
  Proceedings summary for 5 March 2024 (Japanese text only)
  Proceedings summary for 21 June 2023 (Japanese text only)
• Previous proceedings summaries (Japanese text only)

We maintain a wide range of statistics for assessing exact quantities of services provided by sampling the days required to provide services. These figures are published as Service Performance Indicators (Japanese). In addition, we continually assess customer satisfaction and demands for improved services through annual user surveys each fiscal year.